Cancellations/Reschedules/Lock Outs: There is a 50% cancellation fee for reschedules, lockouts and cancellations when given less than one business day’s notice. If the power or water is not available on the property, the 50% cancellation fee will apply.

 

Arrival Time: Our cleaning services occur between 7:00 AM- 5:00 PM Monday-Friday and 9:00 AM- 1:00 PM Saturday and Sunday closed. We cannot guarantee an exact arrival/departure time, given that each home we clean varies in the amount of time it takes to complete If you have ordered online you will have selected a time slot and our technician will arrive sometime within this time frame.

Arrival Day:  Dryfast makes every effort to consistently schedule a predetermined set day that we arrive at each cleaning. If for any reason we need to reschedule due to unforeseen circumstances, we will give you as much notice as possible.

Access to your home: We will discuss arrangements of how to access your home before the cleaning. You can leave our team a house key for access, please just inform the admin of the key location and if any codes are required. Please let us know of any alarm codes if required. You can be assured that all of our Techs have had thorough criminal background checks through our company.

Pricing: Our minimum charge is $165.00 including GST. If there are heavy-duty requirements such as mould removal, pet hair removal or a very high level of dirt in the home, then additional charges will apply

Service area: We cover our services all Auckland regions

Parking: Parking is the customer’s responsibility, where parking is not available the costs incurred by parking will be paid by the customer.

Getting ready for the cleaning: Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you.

The setting: We request that the house be unoccupied at the time of cleaning. This way we can be the most efficient and give the best clean possible.

Pets: We love them! But please secure the pets outside the house. Also, we do not clean up after sick pets or pet accidents.

Carpet/Tile/Vinyl: Floors will need to be vacant before the cleaning. It is the customer’s responsibility to have the furniture moved. Our technician/s can move light furniture (coffee tables) but will not move heavy furniture such as lounge suites, tallboys, beds, bookcases etc. If the floor is not vacant, then the technician/s will clean around the furniture. We do pre vacuum before actual cleaning

Carpet Stain Removal: Although we do our best to remove stains, some stains cannot be treated successfully due to the age of the stain/s, type of stain, type of fabric etc. We do not offer refunds for stains that do not successfully come out with our stain treatment. By booking for stain treatment you agree that the stains may not come out with treatment.

Complaints: If the customer is not satisfied with the cleaning service, they must notify Dryfast within 24 hours of completion of the service. Dryfast will resolve the issue by offering a free .